At EveryThé, we are committed to offering you quality products. If, for any reason, you are not entirely satisfied with your purchase, we accept returns and exchanges in accordance with our return policy below.

General Return Conditions

Return Period

You have 14 calendar days from the date of receipt of your order to return a product.

Condition of the Product

Returned items must be in their original condition, unused, unworn, unwashed, and in their original packaging, with all tags intact.

Exceptions

Some items, such as personalized or promotional products, cannot be returned or exchanged. Please check the specific details for each product. Return Fees: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., a defective or incorrect product).

Return Procedure

If your order was not placed on the EveryThé official website but through other platforms, you need to follow the return and exchange process of the respective platform.

If you placed your order on the EveryThé official website, please log in to your account, go to the [Orders] page from the drop-down menu under your profile icon in the upper right corner, and find the corresponding order number, then provide us with the following information:

• - Your contact email: (The email used to log in to your account)
• - Corresponding order number:
• - Issue title: (e.g., 'My product has an issue, I would like a replacement')
• - Issue description: (e.g., 'One of the beads in the xxx bracelet I ordered has a crack, I would like a new one')
• - Pictures: (Optional, photos of the problematic product can help us better understand the issue)

Please send the information to the following email address, and we will contact you as soon as possible.

return@support.everythe.fr